Workers Compensation—Last Updated May 4th, 2020

An Update from Midwest Orthopaedics at Rush for our Occupational Medicine Community

We want to assure you that, in unison with the principles of Rush University Medical Center and national recommendations, Midwest Orthopaedics at Rush (MOR) will continue to provide you with the highest quality orthopedic care while practicing the principles of social distancing and preventative measures to curtail the transmission of Covid-19.  

Our main priority is to protect the health and well-being of our community, staff and patients, while still providing excellent care to those who need it most. Our goal over the next few weeks is to limit individual contact to only those clinical scenarios that require urgent care until we can resume normal operations. We will assess these restrictions daily and weekly as the situation evolves. We will continue to practice social distancing to protect those around us while continuing to provide complete care to those that would otherwise be compromised by any delay in that care.    

Please do not hesitate to contact the following representatives with any questions or concerns regarding your orthopedic care.

Liz Gonzalez, Director of Business Development Liz.Gonzalez@rushortho.com | 708-236-2659
Janice Ewing, Director of Scheduling Janice.Ewing@rushortho.com | 708-236-2683

For general information regarding adjusted operations at Midwest Orthopaedics at Rush, click here.


Workers’ compensation patients

MOR’s priority is to protect all practicing staff, patients, case managers, vendors and clients. On March 16, 2020 MOR’s WC Scheduling team began the process of rescheduling existing WC appointments to the first week of April. These new appointment dates will vary given physician availability.   

In order to provide consistent and efficient communication to our clients, MOR will encourage each existing WC appointment the opportunity to schedule as a telehealth appointment.

Liberal use of telehealth will allow our physicians to continue to provide important evaluation (including basic video-based physical examination), treatment and prescriptions including:

  • Medications
  • Physical therapy
  • Occupational therapy
  • Durable medical equipment (DME)
  • MRI, CT, XR,
  • Work Status, MMI status, and considerations for permanency.

Newly injured patients will also be scheduled for telehealth evaluation to determine their immediate needs and provide necessary documentation and treatment. If need be, these patients can be seen in our MOR Urgent Occupational Care clinic in a timely fashion.  


Case managers and support personnel

Policy subject to change

Since the virus began to spread in the United States, Midwest Orthopaedics at Rush has been a leader in implementing procedures to prevent the spread of infection including a mandatory mask policy, temperature screening and social distancing in our facilities, converting patients to telemedicine visits, and only performing urgent surgeries as needed on a case by case basis. 

Visitor policy

  • Patients in our outpatient clinics may have one support person if needed. 
  • Patients should wear a mask to their in-clinic visits.
  • Patients having outpatient surgery may have one support person.
  • Patients at the medical center for outpatient laboratory or radiology therapy may have one support person.
  • No one under the age of 12 will be allowed as a support person.
  • All visitors will be screened at the information desk nearest to their point of entry to the medical center. Visitors who have flu-like symptoms should not visit patients.
  • Vendors should not be invited into our facilities until further notice
  • No shadows will be allowed until further notice

MOR understands that case managers and support personnel are integral to the WC process and will prioritize providing feedback during or post-appointment via a phone call or email. If case managers wish to be part of the patient engagement process, the physician and or their advanced practice provider will either simultaneously contact the case manager at the time of the telemedicine visit or immediately following the visit to discuss the patient’s care and disposition.  If email communication is desired, this too can be accomplished.  Finally, quick reports summarizing the important elements required by all stake holders including the patient’s workplace, claims adjustors, attorneys, and case managers will be made immediately available. It is important for case managers to express their desire to participate in this fashion. 

We ask that during the time of scheduling, case managers provide a phone number or email for follow-up. 


Independent medical evaluations (IMEs) 

MOR is committed to continuing to provide Independent Medical Evaluations. 

On March 16, 2020 MOR’s WC Scheduling team began the process of rescheduling existing IME appointments for a tentative start date of May 4th. This is subject to change based upon our ongoing assessments. 

Our IME clinics will be minimally, yet appropriately staffed to maintain recommended social distancing and proper preventative measures.   

In lieu of a traditionally scheduled IME, MOR will also offer the opportunity to schedule a tele-IME. A tele-IME provides both audio and visual capacity.  

We are also offering record reviews as needed by our occupational physician experts.   


Medical records 

MOR is committed to eliminating any foreseeable health issues for our staff, patients and clients. That is why we are limiting mailed medical records.   

MOR physicians will now accept electronic medical records in order to ensure everyone’s health and safety.


Scheduling occupational medicine services

Please contact our WC and IME Scheduling Team


Elective surgery 

All elective surgical procedures will be postponed until May 1st, 2020. Patients already scheduled for surgery on or prior to May 1st, 2020, will be contacted by their provider to reschedule their surgical procedure to a later date. Please anticipate a call from your provider or contact them at 877-632-6637.   

Patients who present with urgent conditions requiring surgery may be scheduled before May 1st, 2020 on a case-by case basis after discussions with their provider.   


Telemedicine

Through May 1st, 2020, existing scheduled patients at MOR will be transitioned to our telemedicine platform (live video interaction with the provider on one’s smart phone or computer). Please anticipate a call from your provider or contact them at 877-632-6637 to request either a telemedicine appointment or to reschedule your in-person appointment for after May 1st, 2020. New prospective patients who would like to schedule an appointment should call 877-632-6637 or request here. If they wish to be evaluated prior to May 1st, 2020, they will be scheduled for a telemedicine appointment. 


In-office orthopedic care 

Our clinical facilities are open during normal business hours and our providers are available to provide the full array of services for patients’ including any diagnostic imaging such as CT or MRI, physical or occupational therapy and if necessary, surgical treatment.  

We are committed to continuing to provide patients with the highest quality orthopedic care while practicing the principles of social distancing and preventative measures to curtail the transmission of COVID19.  

MOR has been a leader in implementing procedures to prevent the spread of infection including:

  • mandatory mask policy
  • temperature screening all patients & staff
  • social distancing in our facilities 

To schedule a workers' compensation appointment or IME, please call 708-236-2783 or request online.


Frequently asked questions (FAQs)

If you have a question in addition to those listed below, please contact a member of our team for assistance. 

Liz Gonzalez, Director of Business Development Liz.Gonzalez@rushortho.com | 708-236-2659
Janice Ewing, Director of Scheduling Janice.Ewing@rushortho.com | 708-236-2683

Please contact our workers' compensation and IME scheduling team by calling 708-236-2783 or by email at WorkCompScheduling@rushortho.com. Appointments may also be requested online by clicking here.

Yes. Beginning on Friday, May 1st MOR is implementing controlled-volume clinics that promote social distancing to ensure patients' safety.

We want to assure you that, in unison with the principles of Rush University Medical Center and national recommendations, Midwest Orthopaedics at Rush (MOR) will continue to provide you with the highest quality orthopedic care while practicing the principles of social distancing and preventative measures to curtail the transmission of COVID19.

Since the virus began to spread in the United States, Midwest Orthopaedics at Rush has been a leader in implementing procedures to prevent the spread of infection including:

  • Mandatory mask policy
  • All patients and staff will be temperature screened before entering clinical areas
  • Social distancing in our facilities
  • Converting patients to telemedicine visits
  • Performing surgeries as needed on a case by case basis
  • Limited visitor policy

Our priority is to protect the health and well-being of our community, staff and patients. We will continue to practice social distancing to protect those around us while continuing to provide complete care to those that would otherwise be compromised by any delay in that care.

MOR understands that case managers and support personnel are integral to the WC process and will prioritize providing feedback during or post-appointment via a phone call or email. If case managers wish to be part of the patient engagement process, the physician and or their advanced practice provider will either simultaneously contact the case manager at the time of the telemedicine visit or immediately following the visit to discuss the patient’s care and disposition.

If email communication is desired, this too can be accomplished. Finally, quick reports summarizing the important elements required by all stake holders including the patient’s workplace, claims adjustors, attorneys, and case managers will be made immediately available. It is important for case managers to express their desire to participate in this fashion. All patients and support personnel should wear masks for in-person appointments.

We ask that during the time of scheduling, please provide a phone number or email for follow-up from the physician. You can also email WorkCompScheduling@rushortho.com or call 708-236-2783 to confirm your contact information is up-to-date.

In lieu of a traditionally scheduled IME, MOR offers the opportunity to schedule a telemedicine IME. A telemedicine IME provides both audio and visual capacity. We are also offering record reviews as needed by our occupational physician experts.

MOR physicians are now accepting email records within one week of the scheduled appointment.

Effective May 4th, MOR will be implementing a drop box on the first floor of the orthopedic building where medical records/films/discs can be dropped off.

The address of the facility is:

1611 W. Harrison Street, Chicago, IL, 60612

MOR is committed to eliminating any foreseeable health issues for our staff, patients and clients. That is why we are limiting mailed medical records. MOR physicians will now accept electronic medical records in order to ensure everyone’s health and safety.