Workers Compensation—Last Updated April 1st, 2020

An Update from Midwest Orthopaedics at Rush for our Occupational Medicine Community

We want to assure you that, in unison with the principles of Rush University Medical Center and national recommendations, Midwest Orthopaedics at Rush (MOR) will continue to provide you with the highest quality orthopedic care while practicing the principles of social distancing and preventative measures to curtail the transmission of Covid-19.  

Our main priority is to protect the health and well-being of our community, staff and patients, while still providing excellent care to those who need it most. Our goal over the next few weeks is to limit individual contact to only those clinical scenarios that require urgent care until we can resume normal operations. We will assess these restrictions daily and weekly as the situation evolves. We will continue to practice social distancing to protect those around us while continuing to provide complete care to those that would otherwise be compromised by any delay in that care.    

Please do not hesitate to contact the following representatives with any questions or concerns regarding your orthopedic care.

Liz Gonzalez, Director of Business Development or call 708-236-2659. 

Janice Ewing, Director of Scheduling/Switchboard or call 708-236-2683. 

For general information regarding adjusted operations at Midwest Orthopaedics at Rush, click here.

Workers’ Compensation Patients

MOR’s priority is to protect all practicing staff, patients, case managers, vendors and clients. On March 16, 2020 MOR’s WC Scheduling team began the process of rescheduling existing WC appointments to the first week of April. These new appointment dates will vary given physician availability.   

In order to provide consistent and efficient communication to our clients, MOR will encourage each existing WC appointment the opportunity to schedule as a telehealth appointment.

Liberal use of telehealth will allow our physicians to continue to provide important evaluation (including basic video-based physical examination), treatment and prescriptions including:

  • Medications
  • Physical therapy
  • Occupational therapy
  • Durable medical equipment (DME)
  • MRI, CT, XR,
  • Work Status, MMI status, and considerations for permanency.

Newly injured patients will also be scheduled for telehealth evaluation to determine their immediate needs and provide necessary documentation and treatment. If need be, these patients can be seen in our MOR Urgent Occupational Care clinic in a timely fashion.  

Case Managers and Support Personnel

Policy subject to change

MOR understands that case managers and support personnel are integral to the WC process and will prioritize providing feedback during or post-appointment via a phone call or email. If case managers wish to be part of the patient engagement process, the physician and or their advanced practice provider will either simultaneously contact the case manager at the time of the telehealth visit or immediately following the visit to discuss the patient’s care and disposition.  If email communication is desired, this too can be accomplished.  Finally, quick reports summarizing the important elements required by all stake holders including the patient’s workplace, claims adjustors, attorneys, and case managers will be made immediately available. It is important for case managers to express their desire to participate in this fashion. 

We ask that during the time of scheduling, case managers provide a phone number or email for follow-up. 

Independent Medical Evaluations (IMEs) 

MOR is committed to continuing to provide Independent Medical Evaluations. 

On March 16, 2020 MOR’s WC Scheduling team began the process of rescheduling existing IME appointments for a tentative start date of May 4th. This is subject to change based upon our ongoing assessments. 

Our IME clinics will be minimally, yet appropriately staffed to maintain recommended social distancing and proper preventative measures.   

In lieu of a traditionally scheduled IME, MOR will also offer the opportunity to schedule a tele-IME. A tele-IME provides both audio and visual capacity.  

We are also offering record reviews as needed by our occupational physician experts.   

Urgent Occupational Care

MOR is equipped to provide the necessary treatment for any acute or chronic musculoskeletal injury. If you have an acute injury that requires an emergency room setting, we do our best to accommodate your needs in a timely fashion in our MOR Occupational Urgent Care environment. Please note that many of these initial encounters can also occur through our telemedicine initiatives.

Medical Records 

MOR is committed to eliminating any foreseeable health issues for our staff, patients and clients. That is why we are limiting mailed medical records.   

MOR physicians will now accept electronic medical records in order to ensure everyone’s health and safety.

Scheduling Occupational Medicine Services

Please contact our WC and IME Scheduling Team

Elective Surgery 

All elective surgical procedures will be postponed until May 1st, 2020. Patients already scheduled for surgery on or prior to May 1st, 2020, will be contacted by their provider to reschedule their surgical procedure to a later date. Please anticipate a call from your provider or contact them at 877-632-6637.   

Patients who present with urgent conditions requiring surgery may be scheduled before May 1st, 2020 on a case-by case basis after discussions with their provider.   


Through May 1st, 2020, existing scheduled patients at MOR will be transitioned to our telemedicine platform (live video interaction with the provider on one’s smart phone or computer). Please anticipate a call from your provider or contact them at 877-632-6637 to request either a telemedicine appointment or to reschedule your in-person appointment for after May 1st, 2020. New prospective patients who would like to schedule an appointment should call 877-632-6637 or request here. If they wish to be evaluated prior to May 1st, 2020, they will be scheduled for a telemedicine appointment. 

Urgent Care 

If at the time of the telemedicine evaluation the clinical team determines that there is an urgent issue, patients may be scheduled to undergo any necessary testing or treatment (x-ray, MRI, bracing, slings, therapy, injections or surgery). When necessary, patients may be seen by their provider at one of our existing offices that are open for urgent care.

Urgent care appointments are available at the locations below Monday through Friday from 8:00am to 12:00pm.

To schedule an urgent care appointment, please call 877-632-6637.

Chicago, Ill.

1611 West Harrison Street
Chicago, Illinois 60612

Oak Brook, Ill.

2011 York Road
Oak Brook, Illinois 60523


MOR will assess the current circumstances on a weekly basis. We are striving to return to normal operations as soon as it is safe to do so.